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Shipping & Returns

Shipping and Delivery Policy

Our products are delivered Australia wide using a range of third party providers including Border Express, StarTrack and Josie’s Couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 

Please note that as delivery is facilitated by a third party provider, drivers are unable to call prior to delivery or deliver to a PO Box or Parcel Locker. Consignment details for online tracking will be sent via email.

Orders are usually dispatched within 3 business days and shipping times are estimated at between 1-7 business days depending on your location within Australia. 

Paying by Credit Card

Please be aware that first time customers using a credit card for transactions greater than $1000 will be required to undertake an additional credit card verification check prior to goods being despatched.

This simple verification check has been implemented to protect the best interests of both parties in the event that we encounter a transaction that has not been authorised by the card holder. A small charge will be processed to your credit card account as a pre-authorisation, which you will be requested to confirm. Please note, this pre-authorisation will not be charged to your account, it is merely an additional security measure.

This process will not apply to existing customers paying by credit card.

Refund Policy 

We are confident in the performance and quality of our products. If within 30 days of receiving your Concept2 Indoor Rower, SkiErg or BikeErg purchased direct from Concept2 Australia, you are not satisfied with it for any reason, you may return it to us for a refund. The cardboard box needs to be retained in case you decide to return it within the first 30 days. Call Concept2 Australia on 1800 730 051, for return authorisation and freight instructions. Upon receipt of your returned Indoor Rower, SkiErg or BikeErg (in as new condition), Concept2 will promptly refund your purchase price (excluding freight charges).